Before work begins
We confirm the agreed scope, price, required information and delivery timing before work starts. Contact us promptly if you need to change or cancel your request.
Cancellations and work in progress
Customers should submit any change-of-mind cancellation or refund request before expressly confirming the scope and authorising work to commence. Once confirmed, Career Coach allocates personnel and delivery capacity to meet the agreed turnaround commitments. A customer may request cancellation after confirmation; however, we do not ordinarily provide change-of-mind refunds, credits or pro-rata refunds for cancelled work that has commenced. This does not affect statutory rights, including any refund, cancellation or other remedy required under Australian Consumer Law. We will assess any request involving alleged non-delivery, service failure or breach of consumer guarantees on its merits.
Revisions
After work commences, amendments are generally limited to minor factual corrections, clarifications and refinements that remain within the confirmed brief and any included revision allowance. Changes in circumstances, a change of mind, a new target role, significant new material or a materially revised direction are not included as of right; they may require a separately quoted engagement, subject to availability and agreement. This restriction does not limit corrections or remedies required by law.
AI Career Studio one-time purchases
AI Career Studio is available through live one-time checkout. Each purchase covers one submitted assessment and one completed report per included tool, not unlimited roles, edits or generations. Once an assessment is submitted, automated processing begins and the original inputs are locked; change-of-mind cancellation or refund requests are therefore not ordinarily accepted and unused portions are not refunded pro-rata. Technical failures do not consume the right to receive the purchased report: customers may retry the same assessment or contact info@careercoach.au for assistance. If the service cannot be supplied as agreed or fails an applicable consumer guarantee, statutory rights to appropriate remedies, including refunds where required, remain fully available.
Service issues
If you believe a service was not delivered with due care and skill or did not meet the agreed scope, contact us with details so we can assess the issue and appropriate remedy.
Australian Consumer Law
Our services come with guarantees that cannot be excluded under the Australian Consumer Law. Depending on the circumstances, remedies may include having a problem fixed, a refund or other remedies required by law.
Contact
Email info@careercoach.au with your service name, order reference, the nature of your request and supporting details. We will review each request against the confirmed scope, service status and applicable consumer rights.
Contact: info@careercoach.au